Communicating with Japanese Customers

Understanding Japanese concepts of customer service, and the communication style preferred by Japanese, can help you be more successful in working with Japanese customers. This session will cover what characteristics Japanese customers value most in their suppliers, and how to communicate with Japanese before and after the sale. This session is specifically designed for Americans who are involved in selling to Japanese automotive and auto parts manufacturers. It will be conducted in an interactive workshop format -- participants will share their experiences, which will then be linked important themes in Japanese business culture. Expect to come away from this session with a list of insights you can apply immediately.

Rochelle Kopp
Managing Principal
Japan Intercultural Consulting

Rochelle Kopp is an authority on Japanese culture and business, and has extensive experience working with Japanese transplants in the U.S. and their suppliers. Rochelle speaks, reads, and writes Japanese fluently, and has lived and worked in Japan. She is the author of The Rice-Paper Ceiling: Breaking Through Japanese Corporate Culture (Stone Bridge Press) and twelve books in Japanese. Rochelle holds a B.A. summa cum laude in History from Yale University and an M.B.A. with honors from the University of Chicago Graduate School of Business.

Japan Intercultural Consulting is recognized as the premier training and consulting firm focused on Japanese business. With offices in nine U.S. cities and Tokyo, Japan Intercultural Consulting helps clients improve working relationships and optimize performance in multicultural environments.